top of page

Contact us

At, we are committed to providing the highest quality of service. We understand, however, that things don't always go as planned. If you're not satisfied with our service, please let us know. This Complaint Policy outlines the process for raising a complaint, how we'll handle it, and what you can expect during this process.


How to Make a Complaint

If you are dissatisfied with any aspect of our service or products, you can make a complaint through the following channels:


  1. Email: Send your complaints to Please include as much detail about the issue as possible, such as the nature of the problem, when it occurred, and any other relevant information.

  2. Contact Form: Fill out the contact form on this page. Describe the issue in detail and provide your contact information so we can get back to you.

The Complaint Process

  1. Acknowledgement: Upon receiving your complaint, we will acknowledge it within 48 hours. We'll provide you with a unique complaint reference number which you can use for all future correspondence.

  2. Investigation: We will thoroughly investigate your complaint, which may involve contacting you for additional information if necessary.

  3. Resolution: We aim to resolve all complaints within 14 working days of receipt. If we require more time, we will inform you of the delay and the reason for it.

  4. Response: We will communicate the outcome of the investigation to you via your preferred method of contact. We'll explain what actions we have taken or will take as a result of your complaint.

Unresolved Complaints

If you're not satisfied with the resolution of your complaint, please let us know. You can ask for the complaint to be escalated, in which case it will be reviewed by a senior member of our team.



In the event that we cannot reach an agreement, you have the right to refer your complaint to an independent third party or regulator who can arbitrate the dispute. We will provide you with the necessary information at that stage.



We treat all complaints with confidentiality and in accordance with our Privacy Policy.


Review of Policy

We may make changes to this policy from time to time without prior notice. The updated policy will be available on our website.


Remember, your feedback helps us improve our services. We appreciate your patience and understanding throughout the complaint resolution process.


Complaints Policy 

bottom of page